How the world’s largest call center operator is blending artificial intelligence with emotional intelligence 
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How the world’s largest call center operator is blending artificial intelligence with emotional intelligence 


It’s a nervy time to be a frontline worker in a call center or back-office hub. Startups are advertising ‘AI employees’ and the likes of venture capital firm Andreessen Horowitz are talking of AI ‘productizing and unbundling’ the business process …

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